Privacy Policy
Last Updated: June 10, 2026 IT Act, 2000 Compliant DPDP Act, 2023 Compliant
1. Who We Are
GLOBALVEER INFRA SERVICES PRIVATE LIMITED is a company registered in India engaged in the following business activities:
- Global Commodity Trading — Crude Oil, Salt, Fish & Seafood, Agricultural Products, Minerals
- IT Outsourcing Services — Software Development, IT Consulting, Government IT Solutions, Staff Augmentation
Nature of Business (GST Registered):
- Export
- Import
- Supplier of Services
- Works Contract
- Leasing Business
- Recipient of Goods or Services
- Wholesale Business
- Retail Business
Data Fiduciary (Controller): GLOBALVEER INFRA SERVICES PRIVATE LIMITED
Registered Office: 39-8-46, Revenue Ward 17, Venkateswarapuram, Vijayawada, Andhra Pradesh - 520010, India
Contact: privacy@globalveerinfra.com | +91-9959488555
2. Data We Collect
| Category | Data Points | Purpose |
|---|---|---|
| Identity Data | Full name, company name, designation, PAN, Aadhaar (for KYC where required) | Contract execution, KYC compliance, GST invoicing |
| Contact Data | Email, phone, WhatsApp, address | Communication, order updates, support |
| Financial Data | Bank account, SWIFT/IBAN, UPI ID, card details (tokenized via approved payment gateways) | Payment processing, refunds |
| Trade Data | Import/Export documents, BL, LC, inspection reports | Trade transaction execution |
| Technical Data | IP address, browser, OS, cookies, device ID | Website security, analytics, fraud prevention |
| Usage Data | Pages visited, time on site, click patterns | Website improvement, marketing analytics |
| Government Contract Data | Tender ID, procurement documents, agency details | Government project execution, compliance |
3. Legal Basis for Processing (DPDP Act, 2023)
- Consent: Marketing communications, newsletter subscriptions
- Contractual Necessity: Order fulfillment, payment processing, service delivery
- Legal Obligation: GST filings, RBI compliance, FEMA for international trade, government reporting
- Legitimate Interests: Fraud prevention, website analytics, business development
4. How We Use Your Data
- Processing commodity trade orders and IT service contracts
- Generating GST-compliant invoices and credit notes
- Processing payments via Razorpay or Cashfree (UPI, Cards, Netbanking), and via PayPal/Stripe/SWIFT where applicable
- KYC verification as required under FEMA/PMLA for international transactions
- Communicating order/service status updates
- Responding to inquiries and providing customer support
- Complying with government and regulatory requirements
- Sending relevant business communications (with your consent)
- Fraud detection and security monitoring
5. Data Sharing & Third Parties
| Recipient | Purpose | Location |
|---|---|---|
| Razorpay Software Pvt. Ltd. / Cashfree Payments India Pvt. Ltd. | Payment processing | India |
| GST Portal (govt.in) | Tax filing compliance | India |
| Shipping / Freight Partners | Commodity logistics | India & International |
| Inspection Agencies (SGS, BV) | Quality certification for commodities | International |
| Cloud Providers (AWS/Azure) | IT infrastructure for service delivery | India (preferred) / Global |
| Banks & Financial Institutions | Payments, LC, SWIFT transactions | India & International |
| Government Agencies | Regulatory compliance, tenders | India |
| Legal / Audit Firms | Compliance, dispute resolution | India |
6. International Data Transfers
For international commodity trade, your data may be transferred to counterparties, inspection agencies, and banks in other countries. Such transfers are protected by:
- Contractual safeguards (back-to-back data protection clauses)
- Compliance with DPDP Act, 2023 cross-border transfer provisions
- FEMA and RBI guidelines for international transactions
7. Data Retention
| Data Type | Retention Period | Reason |
|---|---|---|
| Trade transaction records | 8 years | GST law, FEMA requirements |
| IT service contracts | 7 years after contract end | Legal compliance |
| Government project data | 10 years | Government audit requirements |
| Payment records | 8 years | Income Tax Act, GST Act |
| Website analytics | 2 years | Business analysis |
| Marketing data (consent-based) | Until consent withdrawn | DPDP Act, 2023 |
8. Your Rights under DPDP Act, 2023
- Right of Access: Request a copy of your personal data we hold
- Right to Correction: Request correction of inaccurate data
- Right to Erasure: Request deletion (subject to legal obligations)
- Right to Grievance Redressal: Lodge complaints with our Data Protection Officer
- Right to Nominate: Nominate a person to exercise rights on your behalf
To exercise your rights, email: privacy@globalveerinfra.com with subject: DATA RIGHTS REQUEST - [Your Name]
9. Cookies Policy
We use the following cookies:
- Essential Cookies: Required for website functionality (cannot be disabled)
- Analytics Cookies: Google Analytics — track website usage (can be opted out)
- Marketing Cookies: Facebook Pixel, Google Ads — only with your consent
- Payment Cookies: Cashfree and gateway session cookies for secure payment processing
You can manage cookies in your browser settings or via our cookie consent banner.
10. Security Measures
- SSL/TLS encryption (HTTPS) across all web properties
- PCI-DSS compliant payment processing via Cashfree and other approved gateways (we do not store card data)
- Role-based access control (RBAC) for internal systems
- Regular security audits per IT (Amendment) Act, 2008
- Encrypted storage for sensitive documents (trade, government contracts)
11. Data Breach Notification
In the event of a data breach affecting your personal data, we will notify you and the Data Protection Board of India within the timelines prescribed under the DPDP Act, 2023.
12. Data Protection Officer
Name: Satya Swarup
Email: dpo@globalveerinfra.com
Phone: 9398787192
Address: 39-8-46, Revenue Ward 17, Venkateswarapuram, Vijayawada, Andhra Pradesh - 520010, India
13. Grievance Officer
As required under IT Act 2000 and Consumer Protection (E-Commerce) Rules, 2020:
Name: Director, GLOBALVEER INFRA SERVICES PVT LTD
Email: grievance@globalveerinfra.com
Phone: +91-9959488555
Grievances will be addressed within 30 days of receipt.
14. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the updated date. For significant changes, we will notify you via email or a prominent notice on our website.