Return, Refund & Cancellation Policy
Last Updated: June 10, 2026 Governed by Indian Law
This policy applies to GLOBALVEER INFRA SERVICES PRIVATE LIMITED (hereinafter "Company", "we", "us") — a multi-activity enterprise registered in India engaged in: Export, Import, Supplier of Services, Works Contract, Leasing Business, Recipient of Goods or Services, Wholesale Business, and Retail Business. This policy is compliant with the Consumer Protection Act, 2019, Indian Contract Act, 1872, and applicable international trade laws.
Section A — Commodity Trading Division
Applicable to: Crude Oil, Edible Salt, Fish & Seafood, Agricultural Commodities, Minerals, and other traded goods.
A1. Order Cancellation
| Cancellation Stage | Eligibility | Charges |
|---|---|---|
| Before Proforma Invoice Accepted | Full cancellation allowed | No charge |
| After Proforma Invoice, Before LC/Payment | Cancellation with written request within 24 hrs | 2% admin fee |
| After Payment / LC Opened | Subject to seller/supplier approval | 5–15% cancellation penalty |
| After Shipment Dispatched | Not eligible for cancellation | N/A — Refund policy applies |
| Custom/Spot Orders (Crude Oil) | Non-cancellable once confirmed | Full invoice value liable |
A2. Refund Policy — Physical Commodities
Refunds for commodity shipments are governed by the terms of the Sales Contract / Purchase Agreement signed between parties. General conditions:
- Quality Dispute: Buyer must submit SGS/Bureau Veritas inspection report within 72 hours of delivery.
- Quantity Shortage: Must be reported within 48 hours with Bill of Lading (BL) and weighbridge certificate.
- Damaged Goods: Photographic evidence + surveyor report required within 5 business days.
- Wrong Commodity Supplied: Full refund or replacement after verification.
⚠️ Force Majeure: No refund claims will be entertained for delays or losses caused by port congestion, weather events, government embargoes, war, or any force majeure event as defined under Indian Contract Act, 1872 (Section 56).
A3. Non-Refundable Items
- Crude Oil — once title transfer/delivery confirmed at discharge port
- Perishable goods (fish, seafood) — if delivery delay is caused by buyer's logistics
- Custom blended or specification-specific orders
- Documentation fees, freight charges, inspection fees
- LC (Letter of Credit) opening charges
A4. Refund Processing
- Approved refunds processed within 15–30 business days
- Refund via original payment mode (Wire Transfer / SWIFT)
- Currency: As per original invoice currency (USD/EUR/INR)
- Banking charges for international wire transfers borne by buyer
Section B — IT Outsourcing & Services Division
Applicable to: Software Development, IT Consulting, Government IT Projects, Managed Services, Cloud Solutions, Staff Augmentation.
B1. Service Cancellation
| Service Type | Cancellation Window | Refund Eligibility |
|---|---|---|
| Monthly Retainer / Managed Services | 30 days written notice | Pro-rated refund for unused days |
| Project-Based Engagement | Before milestone start | Advance refunded minus 10% admin fee |
| Government IT Contracts | As per contract terms / GFR rules | Subject to government procurement norms |
| Staff Augmentation | 15 days written notice | No refund for completed billing cycle |
| One-time Setup / Implementation | Not cancellable post-commencement | Not applicable |
B2. Refund Conditions — IT Services
- Service Not Delivered: Full refund if work has not commenced within agreed SLA.
- Deliverable Quality Issue: Revision cycle (up to 3 rounds) offered first; refund only if resolution fails.
- Duplicate Payment: Full refund within 7 business days.
- Advance Payments: Refundable if project is cancelled before kickoff, minus documentation costs.
B3. Non-Refundable — IT Services
- Completed milestones/deliverables
- Third-party software licenses purchased on client's behalf
- Cloud infrastructure provisioning fees (AWS/Azure/GCP)
- Government filing, tender, and compliance fees
- Training and knowledge transfer sessions already conducted
- Emergency/weekend support charges
B4. Dispute Resolution — IT Services
In case of disputes:
- Raise a support ticket at support@globalveerinfra.com
- Response within 2 business days
- If unresolved in 10 days → Mediation under Indian Arbitration and Conciliation Act, 1996
- Jurisdiction: Courts in Vijayawada, Andhra Pradesh, India
Section C — General Refund Process
How to Request a Refund / Cancellation
- Email: refunds@globalveerinfra.com
- Subject:
REFUND REQUEST - [Order/Contract ID] - [Company Name] - Include: Invoice copy, reason, supporting documents (inspection report / screenshots)
- Our team will respond within 3 business days
Refund Timelines
| Payment Method | Refund Timeline | Notes |
|---|---|---|
| UPI / Razorpay | 5–7 business days | Refunded to original UPI ID |
| Razorpay Payment Link | 5–7 business days | Refunded to original payment source |
| NEFT / RTGS / IMPS | 3–5 business days | Bank transfer to source account |
| Credit/Debit Card | 7–10 business days | Reversed to original card |
| PayPal Payment Link | 5–10 business days | Refunded to PayPal in original currency |
| Stripe Payment Link | 5–10 business days | Reversed to original card |
| International Wire (SWIFT) | 15–30 business days | Banking charges borne by buyer |
| Letter of Credit (LC) | As per LC terms | Per UCP 600 / ICC rules |
| COD (Domestic India) | 5–7 business days | NEFT to buyer's bank account |
Section D — Payment Links Policy
GLOBALVEER INFRA SERVICES PRIVATE LIMITED issues secure, single-use payment links to clients globally for both commodity trade and IT service invoices.
D1. How Payment Links Work
- Payment links are generated on request and sent via Email / WhatsApp / SMS
- Each link is tied to a specific invoice number and expires in 7 days
- Links are single-use — once paid, the link becomes inactive
- Supported platforms: Razorpay (India), Cashfree (India / approved export collections), PayPal (Global), Stripe (Global)
D2. Payment Link — Supported Platforms
| Platform | Currencies | Best For | Countries |
|---|---|---|---|
| Razorpay Link | INR ₹ | Indian clients — UPI, Cards, Netbanking | India only |
| Cashfree Link | INR ₹ (primary) | Indian invoices, alternate gateway, approved export collections | India / approval-based |
| PayPal Link | USD, EUR, GBP, 25+ currencies | International IT invoices, small trade | 200+ countries |
| Stripe Link | USD, EUR, 135+ currencies | Corporate IT retainers, subscriptions | Global |
| SWIFT / Wire | USD, EUR, INR | Bulk commodity trade (>$10,000) | Global |
| LC (Letter of Credit) | USD, EUR | High-value commodity shipments | Global |
D3. Payment Link Refund Conditions
- Razorpay Links: Refund processed via Razorpay to original source within 5–7 business days
- Cashfree Links: Refund processed to original source as per Cashfree settlement cycle; gateway fees may remain non-refundable
- PayPal Links: Refund via PayPal within 5–10 days; PayPal fees (3.5–4.4%) are non-refundable
- Stripe Links: Refund via Stripe within 5–10 days; Stripe processing fees are non-refundable
- Duplicate Payments: Duplicate payment link payments refunded within 5 business days
- Expired Links: Payments after link expiry applied as advance to next invoice
D4. Non-Refundable Gateway Fees
- Razorpay transaction fees (~2% + GST)
- Cashfree transaction fees (as per merchant plan + GST)
- PayPal fees (3.5–4.4% + fixed fee)
- Stripe processing fees (~2.9% + $0.30)
- SWIFT / international wire transfer charges
- Currency conversion charges
GST Note: GST paid on services/goods is non-refundable once a GST invoice has been issued. Credit Notes will be issued as per GST rules.
International Note: Refunds for international transactions (PayPal/Stripe/Cashfree cross-border/SWIFT) are in the original payment currency. GLOBALVEER INFRA SERVICES PVT LTD is not liable for exchange rate differences at time of refund.
International Note: Refunds for international transactions (PayPal/Stripe/Cashfree cross-border/SWIFT) are in the original payment currency. GLOBALVEER INFRA SERVICES PVT LTD is not liable for exchange rate differences at time of refund.
Governing Law
This policy is governed by the laws of the Republic of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Vijayawada, Andhra Pradesh, India. International trade disputes shall be governed by applicable INCOTERMS 2020 and ICC Rules.
Contact Us
| Department | Phone / WhatsApp | |
|---|---|---|
| Commodity Trade Disputes | trade@globalveerinfra.com | +91-9959488555 |
| IT Services Support | support@globalveerinfra.com | +91-9959488555 |
| Refunds & Billing | refunds@globalveerinfra.com | +91-9959488555 |
| Legal / Compliance | legal@globalveerinfra.com | +91-9959488555 |
| Payment Link Requests | trade@globalveerinfra.com | +91-9959488555 |